Values, Principles & Practices

25 Jan

Our integrity and customer service earns the trust of our clientsWe maintain the highest level of professionalism and integrity throughout all of our company operations.  By establishing a two-way collaborative partnership with our clients, we proactively interact with them to share knowledge and receive feedback resulting in the best possible outcome for documents from start to finish.

We treat all editing and writing projects with the utmost respect and improve the integrity of our client’s materials.

  • We take pride in the trust our clients give us and the constant diligence we provide for each and every job we complete.
  • We provide our clients with prompt responses to requests and document submissions.
  • We offer safe and secure document transfer methods.

The MBM Communications adherence to integrity includes abiding by the following tenets.

Doing what you know to do.

Doing what you said you would do.

Doing what others could expect you to do even if you haven’t said you would do it.

Doing complete work with what you do.

Doing what you do as it was meant to be done.

Customer Service Policy

MBM Communications is committed to attention to detail and provides a guaranty of work.  Our commitment is that we give documents detailed editing and proofing expertise for exceptional readability and comprehension.  Improving documents to how our clients desire them is our guaranty.  We are committed to satisfaction with our services.  Our expertise and attention to detail elevates our clients’ knowledge and skills to the next level.  We bring efficiency, quality and precision to written works.

We streamline and standardize service procedures making daily operations easier, efficient and more effective.  Documented procedures for the critical tasks and operations are a key to consistency, continuous improvement and satisfaction.   We specialize in editing and writing professional and academic papers, reports, articles, letters, e-mails, essays, manuscripts, promotional items, marketing materials, books and business plans.

MBM Communications ensures that our customers understand our systems and policies.  Our organization may have the best systems for getting things done but if customers don’t understand them, they can get confused, impatient and angry.  We take time to explain how our systems work and how they simplify transactions.  We are careful that our systems do not reduce the human element of our organization or services.

MBM Communications provides friendly, polite and expert customer service, including anticipating customer needs, suggesting alternatives and problem solving and has the ability to meet those needs satisfactorily.  Customer service is the provision of service to customers before, during and after contracting for services or purchasing retail products.  Our customer service program meets the expectation of customers.

We always give more than expected.  Since the future of our business lies in keeping customers pleased, we find ways to elevate ourselves above the competition.  Consider the following that keeps us grounded.

  • Give customers what they cannot get elsewhere.
  • Follow up and thank people even when they are not a customer.
  • Provide something to a customer that is totally unexpected.

We insist on getting regular feedback and we encourage and welcome suggestions about how we may improve our operations.  There are several ways in which we can find out what customers think and believe about our services.

  • Listen carefully to what customers say.
  • Check back regularly to see how things are going.
  • Provide a method that invites constructive criticism, comments and suggestions.

Our outstanding customer service principles are the structure and basis of our operations.  You can trust MBM Editing to provide the highest standard of editing, proofreading and writing services.

 

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